Welcome to Keesy support!

If you need any help, check our FAQ section or contact us on the telephone number provided. We're always happy to help

Request a free trial

FAQ Host

Products

What is Keesy?
Keesy is the leading automated check-in and check-out service for apartments, holiday homes, B&Bs, serviced apartments and guesthouses. The Keesy Box service allows keys to be collected from and returned to a Keesy Point. You simply take the keys to the nearest Keesy Point and put them in your dedicated Key Box. Your guest will be able to open the Key Box using a unique, confidential code, collect the keys and check in or out on their own. The Keesy Digital service can be used to take care of the legal paperwork and to manage the automated system.
What is the 15 Keesy Check Promotion?

The 15 Keesy Check Promotion allows Hosts to Purchase a bundle of 15 Keesy Check, Box or Digital, saving 20% ​​on the purchase of individual Keesy Check.

Subscriptions
The 1 month and 12 month Subscriptions guarantee the host check-in / check-out for the duration of the selected period.

Services

Is self-check in permitted by law?

There are no laws that prohibit self-check in as long as it complies with the provisions of TULPS Article 109. Guest data must be sent within 24 hours through the "Alloggiati Web" platform and above all, it is necessary to proceed with the verification of the guest's identity before any submission.
To comply with the regulations, Keesy, through an operator, verifies in real time the correspondence between the photo on the document uploaded by the guest and the subject of the selfie that we ask to take. Without this comparison or in the case of a negative outcome, the procedure can't be concluded.

What is the Box Plus?
The Keesy Box Plus service allows keys to be collected from and returned to a Keesy Point. You simply take the keys to the nearest Keesy Point and put them in your dedicated Key Box. Your guest will be able to open the Key Box using a unique, confidential code, collect the keys and check in or out on their own. Let us handle the exchanging of keys, sending documents to the local authorities, collecting payment for the stay, cleaning and tourist tax, and getting the terms and conditions signed, starting from €9.90
What is the Keesy Digital?
The Keesy Digital service can be used if you want to give the keys to your guest without taking care of the rest, or if you have a building with an access code. Online check-in with identity recognition for your guests available up to 7 days before arrival. Access code released securely and all the Keesy services you want to enable at your fingertips from €5.90
What is The Keesy Smart?
Keesy Smart combines the best smart access technology with Keesy and self check-in. Manage access to doors and gates using digital keys and your guest will be able to enter and leave your building using the Bluetooth on their smartphone. Unlimited check-ins and access to your accommodation and all the Keesy services you want to enable at your fingertips. 12-month subscription: €69
What is The Box Basic?
A Key Box reserved for 24 hours so that you can easily arrange for keys to be exchanged without associated bookings. A single dedicated code and a QR code to share with whoever you like, for collection and drop-off at any time, €3.90 for 24 hours

Are you a guest and need to check in?